RETURNS We are committed to offering our Customers the finest lip products available. If you feel the products you received from our Online Store do not meet this expectation, simply return the unused portion within 30 days and we will be happy to remit your account for the full amount of the product. When returning any part of your order, please include the original packing slip, noting the items being returned. Regrettably, shipping and handling fees are not refundable. If you purchased your item at a store, please understand that each store has its own return policy.  We're sorry, but returns for purchases made in a retail location may not be returned to Lipstick Queen Online.  In the U.S, please send your return by UPS, Fed Ex or insured Parcel Post for your protection and to insure prompt delivery.  SHIP TO: Lipstick Queen Online Returns Priority Packaging Solutions  9 Corporate Drive Cranbury, NJ 08512  If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at 212-564-3200